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A tale of a web services initiative: What really matters in benefits realization

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3 Author(s)
Prananto, A. ; Fac. of Inf. & Commun. Technol., Swinburne Univ. of Technol., Hawthorn, VIC, Australia ; Setyawan, E.A. ; Kuzic, J.

Despite the reemerging focus on business value realization of IS/IT investment, there is still comparatively limited knowledge on what an organisation can do to achieve the benefits it desires from IS/IT. Amidst the economic downturn, there needs to be more emphasis on value delivery of every investments an organization made, including investment in IS/IT. Through a story of successful web services initiatives of a multinational automotive engineering and manufacturing company, this paper tries to draw attention to a myriad of factors that contributes to the successful business value realization.

Published in:

Information Technology Interfaces, 2009. ITI '09. Proceedings of the ITI 2009 31st International Conference on

Date of Conference:

22-25 June 2009

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