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As we enter into the digital age, information technology is playing a principal role in bringing process improvement to the forefront of business management consciousness. In the last decade, re-engineering efforts have produced a wide range of results. Many organizations in the West have undertaken business process reengineering initiatives with the aim of improving organizational performance. These initiatives inevitably involve redesign and alterations to the existing information systems that support the business processes. Many business process improvement efforts emphasize better integration, yet process integration can mean many things The recent emergence of the application service provision (ASP) business model has promised firms remote-access to industry robust business processes.