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A Study of the One-Stop E-Government Application Model

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1 Author(s)
Zhu Mingqiang ; Dept. of Civil Eng., Wuhan Polytech. Univ., Wuhan

The need for a client-centered approach in government was originally asserted in the context of the New Public Management movements and has had a decisive influence on the E-government arena. One-stop government accomplishes client center by integrating services from the client perspective, either by coordinating processes at the front of office or by integrating them at the back-office. E-government is the organic combination of information technology and government management function. From the point of service integration, One-stop E-government service integration can take CRM as the idea, VO as the method and TQM as the guarantee. Then, following such a principle of making the application convenient, making the examining and approving declined, making the transaction normative and making disposal transparent, One-stop E-government application model and its function are put forward based on the combination of above-mentioned CRM, TQM and VO.

Published in:

E-Business and Information System Security, 2009. EBISS '09. International Conference on

Date of Conference:

23-24 May 2009