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Collaborative ethnography: An approach to the elicitation of cognitive requirements of teams

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3 Author(s)
Luiz Carlos L. Silva ; Programa de Pós-Graduação em Informática, Universidade Federal do Rio de Janeiro, Brasil ; Marcos R. S. Borges ; Paulo Victor R. de Carvalho

The paper presents a collaborative ethnography approach for cognitive requirements elicitation of work teams in complex environments. It discusses the concepts of cognitive systems and their requirements, and presents a review of methods commonly used in the elicitation of requirements both in the case of traditional systems and complex systems. Then, it points to some advantages of a collaborative approach in comparison to other approaches. An evaluation plan of the approach based on experimentation and the development of a groupware to support the proposed methodology is also presented. The groupware aims to stimulate collaboration and an organization in the elicitation process of cognitive requirements.

Published in:

Computer Supported Cooperative Work in Design, 2009. CSCWD 2009. 13th International Conference on

Date of Conference:

22-24 April 2009