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End-user computing: determinants of user behavior

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2 Author(s)
J. L. Gogan ; Sch. of Manage., Boston Univ., MA, USA ; L. R. Porter

A framework describing the presumed determinants of end-user behavior is proposed. It is based on case studies in various organizations, an in-depth field study in public accounting firms, and a review of relevant literature. The framework, comprised of a work context, an individual context, and a social context, suggests the mechanisms by which users are influenced to begin, stop or continue using end-user tools. The framework helps practitioners to identify leverage points and blind spots in the ways in which end-user computing is promoted within their organizations

Published in:

System Sciences, 1989. Vol.IV: Emerging Technologies and Applications Track, Proceedings of the Twenty-Second Annual Hawaii International Conference on  (Volume:4 )

Date of Conference:

3-6 Jan 1989