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This paper describes the design process of a Web-based tool for compliance with safe work practices in cross-border care settings, focusing on infection control of Methicillin-resistant Staphylococcus aureus. The tool should facilitate health care workers (HCWs) with applicable evidence-based guidelines and best-practices that enhance the decision making process and enable them to deliver safe health care. A user-centered design approach was used comprising five different methods: Document analysis; scenario testing; survey; card sort task, and prototyping. The approach provided insights in HCWs' thinking and acting in practice which helped to fully adapt the tool to HCWs' needs. Moreover, it was found that involving HCWs is important to create ownership and to foster the applicability of the tool, even as to ensure that the toolpsilas content is in accordance with existing guidelines.
Date of Conference: 1-7 Feb. 2009