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This paper explores the role of Information and Communication Technology (ICT) systems in the new product development process in the aerospace industry. A literature review and an in-depth case study are used to answer specific research hypothesis, reflecting the suitability of qualitative research methods in this field. The case study employed a detailed questionnaire, interviews and observation to support the literature review. Research findings indicate a strong correlation between ICT systems implementation and business process improvement. This is identified as a clear benefit for engineering/manufacturing aerospace companies.