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Quality outcomes: determining business value

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1 Author(s)
Simmons, P. ; Sch. of Inf. Syst., Swinburne Univ. of Technol., Melbourne, Vic., Australia

Linking investments in information technology to improve business performance requires that we look beyond financial measures. The author conducted a study of nine organizations that focused on how they evaluate IT investments and used the results to develop a framework of benefits and measures

Published in:

Software, IEEE  (Volume:13 ,  Issue: 1 )