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Recently, there has been a lot of effort put into modernizing the public sector using advanced information technology. The resulting e-government initiatives offer numerous benefits for stakeholders from both private and public sectors, and require solid IT support for operation. The same phenomenon holds for e-customs that we analyze in this paper. In the real-life setting different IT-driven concerns emerge and influence the foreseen stakeholder benefits and, as a result, might violate the success of e-customs. Therefore, it is essential to explore and to balance the effects of such concerns already during the development phase while constantly considering stakeholder value. We propose a constructive, model-based approach to aid such investigations.