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This paper addresses the design of an ambient agent model that incorporates model-based reasoning methods for the analysis of internal causes of observed undesired behaviours of a human, and for determination of actions that remedy such causes. The models used are based on causal and dynamical relations and integrate numerical aspects. By the model-based reasoning methods hypotheses, observations and actions are generated. Control parameters within these processes are described that allow the ambient agent to focus the reasoning. These control parameters are related to each other and to specific domain and situation characteristics, such as time pressure, or criticality of a situation.