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The concept of the u-City is the future city model based on urban innovations which include urban management, life quality improvement, new industrial development, etc. And it consists of three elements - technology, space, life style. This paper briefly studies the trend of u-City development and the pattern of u-City development. In addition, KT u-City service model is presented. As analysis of the u-City service that the government and local autonomous government and company are promoted, we defined that KT u-City service model is classified 10 categories and 10 categories is classified of large, middle, small, unit service. In addition, this paper presents the customer-oriented service model that help the government and local autonomous government to promote u-City business.