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Application study of data mining on customer relationship management in E-commerce

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4 Author(s)
Dezhen Feng ; Sch. of Mech. Eng., Univ. of Jinan, Jinan, China ; Zaimei Zhang ; Fang Zhou ; Jianheng Ji

With the establishing of the idea that enterprises center on customers and development of the network technology, building an effective CRM system will be very important. CRM through data mining can get more efficiency in acquiring new customers, increasing value of existing customers and retaining good customers. At the same time, the data of data warehouse will offer the best data resource for the application of data mining on CRM. Firstly, the paper introduces CRM and customer value, analyzes the important effect of customer and customer relationship management on enterprises, then introduces the architecture of CRM based on data mining, discusses the main steps of designing the data warehouse, and describes the meaning of data mining applied to CRM. At last, the promoting effects of data mining to individual service are presented.

Published in:

Computer-Aided Industrial Design and Conceptual Design, 2008. CAID/CD 2008. 9th International Conference on

Date of Conference:

22-25 Nov. 2008