By Topic

A study on the method of satisfaction measurement based on emotion space

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$31 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

3 Author(s)
Xiaona Tian ; Sch. of Autom., Beijing Univ. of Posts & Telecoms, Beijing, China ; Wenjun Hou ; Kewei Yuan

User satisfaction, as an important indicator in usability testing, directly reflects users¿ acceptance of the product and to be the most concerned issue in many enterprises and usability departments. Finding out the shortages of satisfaction measurement in current usability testing, this paper took the basic operation processes in the user experience as the staring point, and analyzed the mapping relationship between the users¿ actions and emotions based on the theory of the emotion space. Considering the impact of the differences in human personality, this paper mapped the user experience difficult measured to a standard user emotion space model PAD, combined with the theories of emotion generation and affective computing, to get the method of user satisfaction measurement and finally to gain the process of user emotion changes in usability testing.

Published in:

Computer-Aided Industrial Design and Conceptual Design, 2008. CAID/CD 2008. 9th International Conference on

Date of Conference:

22-25 Nov. 2008