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Research on Assessment of Logistics Service Quality Based on Fuzzy TOPSIS

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2 Author(s)
Zixue Guo ; Sch. of Manage. & Econ., Beijing Inst. of Technol., Beijing ; Qiang Zhang

It is significant to appraise service quality of logistics enterprises. In this paper, based on analysis impact factors for service quality of logistics enterprises, we proposed a set of assessment indexes, given the method of determining the assessment indexes weights using fuzzy AHP, and put forth a comprehensive assessment model based on TOPSIS. Finally, a numerical example shows that the method is effective and feasible.

Published in:

Wireless Communications, Networking and Mobile Computing, 2008. WiCOM '08. 4th International Conference on

Date of Conference:

12-14 Oct. 2008