Referenced Items are not available for this document.
It is significant to appraise service quality of logistics enterprises. In this paper, based on analysis impact factors for service quality of logistics enterprises, we proposed a set of assessment indexes, given the method of determining the assessment indexes weights using fuzzy AHP, and put forth a comprehensive assessment model based on TOPSIS. Finally, a numerical example shows that the method is effective and feasible.
Published in:
Wireless Communications, Networking and Mobile Computing, 2008. WiCOM '08. 4th International Conference on
Date of Conference: 12-14 Oct. 2008
- Page(s):
- 1 - 4
- E-ISBN :
- 978-1-4244-2108-4
- Print ISBN:
- 978-1-4244-2107-7
- INSPEC Accession Number:
- 10357721
- Conference Location :
- Dalian
- Digital Object Identifier :
- 10.1109/WiCom.2008.1897
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