By Topic

Generic service information system architecture — A reference model based approach for evaluating information systems in industrial service

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$33 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

4 Author(s)
Michael Amberg ; Department of Business Studies, Business Informatics 3, Friedrich-Alexander-University, Erlangen-Nuremberg, Lange Gasse 20, 90403 (Germany) ; Timo Holm ; Kristian Dencovski ; Mathias Maurmaier

The service business for industrial plants poses challenges, which require the use of appropriate service information systems. In order to support the user in an optimal way during service execution the system developer needs to know these challenges to determine and prioritize requirements and thus to plan innovation of the product systematically. This article introduces a generic service information system architecture which allows the mapping of challenges in industrial service business to specific components of industrial service information systems. The evaluation of information systems regarding the support they offer in industrial service business is thereby objectified significantly, which can help system suppliers to identify future requirements and potential for innovation.

Published in:

2008 IEEE International Conference on Emerging Technologies and Factory Automation

Date of Conference:

15-18 Sept. 2008