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A Multiagent System for Assisting Citizens in Their Search of E-Government Services

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3 Author(s)
Pasquale De Meo ; Dipt. di Inf., Mat., Elettron. e dei Trasporti (DIMET), Univ. Mediterranea di Reggio Calabria, Reggio Calabria ; Giovanni Quattrone ; Domenico Ursino

In this paper, we present a multiagent system aiming at assisting citizens in the current e-government scenario characterized by a huge amount of heterogeneous services that makes it difficult to quickly answer citizen queries. We show that the adoption of intelligent agent technology makes our system capable of helping a citizen in his search of services in such a way as to satisfy his interests and to face his needs; moreover, this technology ensures a high level of proactivity because it can identify services potentially relevant to a citizen even though he has never required them explicitly; finally, it can enhance citizen participation to decisional processes because it can encourage citizens to form communities who can debate in such a way as to propose the activation of new services of interest to them.

Published in:

IEEE Transactions on Systems, Man, and Cybernetics, Part C (Applications and Reviews)  (Volume:38 ,  Issue: 5 )