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Research on the Business Intelligent Operation Modes in Modern Service Industry

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5 Author(s)
Li Wang ; Beijing Univ. of Posts & Telecommun., Beijing ; Mei Song ; Junde Song ; Yan Li
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In order to solve the existing problems of Modern service Operation Support System (MOSS) in Modern Service industry, such as lacking of intelligent decision-making capability, this paper brings us a group of business intelligent operation modes. Firstly, this paper presents a prediction and clustering operation mode for the users, so as to help the sellers to manage operating status to prevent the employees from decreasing. Secondly, this paper puts forward a general evaluating operation mode, which provides the referenced values for the buyers according to the consumers' preference. Finally, the association operation mode is given, which calculates the association of service components so as to make optimized service process for MOSS administrators.

Published in:

Computer and Information Technology Workshops, 2008. CIT Workshops 2008. IEEE 8th International Conference on

Date of Conference:

8-11 July 2008