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Risk-based service testing

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1 Author(s)
Sauve, J. ; Dept. of Syst. & Comput., Fed. Univ. of Campina Grande (UFCG), Campina Grande

Initial ideas are presented concerning the application of risk to IT service management. Focus is on the process of testing changes to a service where risk considerations are paramount. In particular, the decision problem of which tests to perform after a change is discussed. Several approaches to formalizing this decision problem are presented with particular reference to the numerical representation of risk metrics and of risk appetite. The paper offers no final results but a rich set of alternatives for discussion by the research community.

Published in:

Business-driven IT Management, 2008. BDIM 2008. 3rd IEEE/IFIP International Workshop on

Date of Conference:

7-7 April 2008