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The integration of business process management (BPM) and knowledge management (KM) is both an opportunity and challenge for many large enterprises. However, comprehensive research and a cogent framework have not been proposed for service-oriented integration of BPM and KM, which were proposed independently. This paper focuses on the integration issue of knowledge and business processes. An integration model based on task space, process space and knowledge space is introduced. Four types of key functions of the integration model are described and fulfilled. Then, a service-oriented implementation framework based on the integration model is proposed. The main service workflow and various kinds of services involved are explained. A knowledge supply system for business problem solving and a case study are presented to demonstrate the feasibility of the proposed integration model and framework.
Date of Conference: 6-8 April 2008