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Agent technology is well positioned to address some of the key problems of service-oriented computing. It can work together with other technologies such as Web/grid services, semantic Web, process technologies, and component software to contribute to wide adoption of the service-oriented computing paradigm. This paper presents a generic agent-based framework which can be used as reference architecture for developing agent-based systems for composite service life-cycle management. The focus is on providing techniques and tools for the adaptive service agreement and process management in order to ensure collective functionality, end-to-end QoS, and adaptive provision of complex services.