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An Optimization Model of Enterprise Business Processes Based on House of Quality

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2 Author(s)
Sun Dong-sheng ; Harbin Univ. of Commerce, Harbin ; Wang Feng-xia

Customer satisfaction index has become one of most important measurements of enterprise performance. It is an urgent problem that enterprise is reengineered abased customer satisfaction index. Quality function deployment ("QFD" or House of Quality) can alliance between customer satisfaction index and business process optimization, which is an effective optimization approach. The paper constructs a business process optimization model abased House of Quality. The model is tested by a service enterprise data, showing its validity and rationality.

Published in:

Management Science and Engineering, 2007. ICMSE 2007. International Conference on

Date of Conference:

20-22 Aug. 2007