By Topic

User perceived quality of online social information services: from the perspective of knowledge management

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$31 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

4 Author(s)
Dai, Y.S. ; Tsinghua Univ., Beijing ; Gao, Q. ; Fan, Z. ; Kang, R.G.

Features of online social information services show promises for overcoming obstacles in current knowledge management practices. This paper first discussed the potential efficacy and emerging practices of such technologies in the domain of knowledge management. Then a quality model of online social information systems was derived from prior literature on online information service quality and analyses of characteristics of emerging technologies. An online questionnaire was developed and administrated to 168 users. Four quality dimensions that are perceived as important by users were identified by factor analysis and proved to be reliable: system usability, content quality, content exchangeability and accessibility, and sociability. The findings of this research provide implications for developers of both enterprise knowledge management systems and public social Websites, and can facilitate future development of the instrument measuring the quality of online social service from other perspectives.

Published in:

Industrial Engineering and Engineering Management, 2007 IEEE International Conference on

Date of Conference:

2-4 Dec. 2007