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Efficient and effective management is a key to business success. In particular, process management technologies can help smoothen and enhance the production. In this paper, we propose a sophisticated alert management system (AMS) for workflow management in particular for concrete batching plant. For concrete batching plant, there are challenges in monitoring schedules and handling their changes. An AMS can help monitor the whole production process and keep track of any exceptions by sending alerts and receiving responses in order to assist in resources planning and production scheduling of relevant stakeholders. We develop a model for specifying alerts and outlining the mechanism of the AMS. The applicability of the AMS for workflow integration, data integration, and exception handling is also examined by studying the stakeholders ' requirements.
Date of Conference: 25-28 Sept. 2007