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Web 2.0 and in general novel Web applications are teaching us key problems we should look at, and roadmaps to solutions. Specifically, the Web has made people accustomed to having real time information on everything, and this will definitely apply to process monitoring as well. Real time information at a level of consumption that is meaningful for the various kinds of interested user will be a key features of process technologies, as important as automation itself. Another fundamental aspect is simplicity.