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Trustworthiness measurement methodology (TMM) for assessment purposes

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3 Author(s)
Hussain, F.K. ; Digital Ecosystems and Business Intelligence (DEBI) Institute, Curtin University of Technology, W.A., Australia. Email: Farookh.Hussain@cbs.curtin.edu.au ; Hussain, O.K. ; Chang, E.

Quality assessment process is a very complex process. At the same time quality assessment is very vital and crucial for many business processes. In this paper we propose and explain trustworthiness measurement methodology, which is a generic method which can be used to determine the quality of service (QoS) of a given service provider and the quality of product (QoP) of a given product.

Published in:

Service Operations and Logistics, and Informatics, 2007. SOLI 2007. IEEE International Conference on

Date of Conference:

27-29 Aug. 2007