We are currently experiencing intermittent issues impacting performance. We apologize for the inconvenience.
By Topic

The Service Paradox: Supporting Service Supply Chains with Product-oriented ICT

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$31 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

2 Author(s)
Brady, Mairead ; School of Business, Trinity College Dublin, College Green, Dublin 2, Ireland. Email: Phone: +353 18962705 ; Fellenz, Martin R.

The dominant models of supply chain management have a strong product orientation, with service supply chain models only starting to appear. The technologies used in existing supply chains generally aim at improving production and logistical operations by increasing their efficiencies and by linking and integrating collaboration between individual supply chain partners. This paper focuses on service supply chains and argues that despite their increasing importance, current information and communication technologies (ICTs) fail to fully support the specific needs of service co-production. The paper reviews current technology use from a service perspective and concludes that even the most advanced technologies that have huge potential to support services (such as RFID) remain product-oriented. It argues that such technologies should be deployed in ways that can support the service logic and identifies the danger that unreflected ICT use may pose for the pragmatic utility of ICT use in service-supply

Published in:

Service Operations and Logistics, and Informatics, 2007. SOLI 2007. IEEE International Conference on

Date of Conference:

27-29 Aug. 2007