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Notice of Retraction
Service Quality Evaluation of the Third-Party Logistics

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2 Author(s)
Yan-Ling Xiao ; Sch. of Econ. & Manage., Daqing Pet. Inst., Daqing ; Qian Yang

Notice of Retraction

After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE's Publication Principles.

We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.

The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.

Nowadays more and more enterprises choose to outsource their logistics business to the third-party logistics as it is rapidly expanding, so the service quality evaluation of the third-party logistics is increasingly significant, outsourcing enterprises should evaluate the service quality of the third-party logistics regularly after signing the outsourcing contract. Proper evaluating indicator system and scientific evaluating method are the basic of scientific evaluation. This paper establishes the evaluating indicator system from the perspective of outsourcing enterprises at first, the evaluating indicator system contains four major categories indicator which are classified according to the primary outsourcing motivations; secondly, evaluates the four major categories indicators with the efficiency coefficient method specifically; thirdly, evaluates the service quality of the third- party logistics synthetically on the basic of the former evaluation; at last, analyzes the evaluation result according to the evaluation mark and presents some suggestions which aim at different evaluation results and different outsourcing enterprises.

Published in:

Wireless Communications, Networking and Mobile Computing, 2007. WiCom 2007. International Conference on

Date of Conference:

21-25 Sept. 2007