By Topic

The Theoretical Research on Contracts in IT Service Industry

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$33 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

2 Author(s)
Xi Chen ; Sch. of Manage., Fudan Univ., Shanghai ; Ye Fu

In the IT service industry, contracts provide effective mechanisms for managing the outsourcing relationship. Meanwhile ,the service quality is an important aspect in the IT service, but in the research of the outsourcing and in the practice, the service quality was paid little attention and uncertain. This paper construct a model based on principal-agent theory, and elicit the optimal contract, then analyze the relation between the type of the IT service and the requirement of the service quality.

Published in:

2007 International Conference on Wireless Communications, Networking and Mobile Computing

Date of Conference:

21-25 Sept. 2007