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The use of simulation in the design of an airport passenger terminal building is considered. Results from a typical study are shown and discussed. The conclusion is drawn that whereas a conventional simulation approach offers many advantages in describing reality, the cost and complexity of analysis make it an impractical operative tool. Instead, a simpler method is suggested which may be used in conjunction with simulation or in its own right. The implications of this method are discussed in regard to 1) design and evaluation of a model; 2) reduction of variance and improved efficiency in use of simulation; and 3) integrated real-time management/computer control.