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An ITIL-based IT Service Management Model for Chinese Universities

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2 Author(s)
Wang Zhen ; Tsinghua Univ., Beijing ; Zhang Xin-yu

Considering the exigency of establishing an IT service management model that accords with the characteristics of universities, this paper has developed the organization model, the process model and the technology model of campus IT service management based on the ITIL theory and the realities of Chinese universities.

Published in:

Software Engineering Research, Management & Applications, 2007. SERA 2007. 5th ACIS International Conference on

Date of Conference:

20-22 Aug. 2007