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In service-oriented architecture, services and workflows are closely related so that the research on service-oriented workflow attracts the attention of academia. Because of the loosely-coupled, autonomic and dynamic nature of service, the operation and performance evaluation of workflow meet some challenges, such as how to judge the quality of service (QoS) and what is the relation between QoS and workflow performance. In this paper we are going to address these challenges. First the definition of service is proposed, and the characteristics and operation mechanism of service-oriented workflow are presented. Then a service-oriented workflow performance evaluation model is described which combines the performance of the business system and IT system. The key performance indicators (KPI) are also depicted with their formal representation. Finally the improved Analytic Hierarchy Process is brought forward to analyze the correlation between different KPIs and select services.