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Service Engineering: a CAD system of service to evaluate satisfaction of products

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4 Author(s)

Service attracts more attention as manufacturing industries shifts from "product sellers" toward "service providers." A novel engineering discipline seems essential to evaluate products by customers' satisfaction. Service engineering has been proposed since 2002, where both services and products are represented by functions and attributes. This paper describes a novel model of service, the evaluation method and its CAD system.

Published in:

The 9th IEEE International Conference on E-Commerce Technology and The 4th IEEE International Conference on Enterprise Computing, E-Commerce and E-Services (CEC-EEE 2007)

Date of Conference:

23-26 July 2007