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Nine Doctrines of Service Productivity

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2 Author(s)
Xiaoqing Bian ; Nankai Univ., Tianjin ; Jincheng Zhang

As the difference between service and product in essence, it is of great difficulty to define service productivity in academia and practice and many people have arguments on this issue. Based on a lot of desk research, this research summaries the study of previous literatures, analyzes the concept of service productivity, provides nine doctrines in three categories, and explores the background and defects of each doctrine.

Published in:

Service Systems and Service Management, 2007 International Conference on

Date of Conference:

9-11 June 2007