By Topic

Service-mining Based on the Knowledge and Customer Databases

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$33 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

3 Author(s)
Hu Wang ; Wuhan University of Technology, China ; Chunqiang Gong ; Yan Li

In this paper, we introduce the concept of service-mining and show how this mining helps vehicle maintenance centers to improve their services. We propose the conceptual architecture of service-mining system and the data structure. We also propose a framework of Service-mining System, which includes function modules, supporting components and hierarchy. Some potential service patterns that are discovered through mining at the reasoning layer are evaluated by customers' feedback.

Published in:

6th IEEE/ACIS International Conference on Computer and Information Science (ICIS 2007)

Date of Conference:

11-13 July 2007