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Service-mining Based on the Knowledge and Customer Databases

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3 Author(s)
Hu Wang ; Wuhan Univ. of Technol., Wuhan ; Chunqiang Gong ; Yan Li

In this paper, we introduce the concept of service-mining and show how this mining helps vehicle maintenance centers to improve their services. We propose the conceptual architecture of service-mining system and the data structure. We also propose a framework of Service-mining System, which includes function modules, supporting components and hierarchy. Some potential service patterns that are discovered through mining at the reasoning layer are evaluated by customers' feedback.

Published in:

Computer and Information Science, 2007. ICIS 2007. 6th IEEE/ACIS International Conference on

Date of Conference:

11-13 July 2007