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Service Management: Driving the Future of IT

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2 Author(s)
Clacy, B. ; IT Service Manage. Forum ; Jennings, B.

Information technology service management is a process-oriented approach for managing large-scale IT systems that focuses on the delivery and support of quality IT services rather than on technology per se. ITSM accomplishes this by leveraging the information technology infrastructure library, a collection of interrelated books that provide best practice guidelines.

Published in:

Computer  (Volume:40 ,  Issue: 5 )

Date of Publication:

May 2007

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