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IT Consulting: Communication Skills Are Key

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2 Author(s)
Djavanshir, G.Reza ; Inf. Technol., Johns Hopkins Univ., Baltimore, MD ; Agresti, W.W.

IT consultants are professionals who have joined an existing consultancy or have established a consulting business as a single individual or with colleagues. Regardless of their origin, IT consultants perform a variety of tasks, from idea generation to design to project management support. Chief among the success factors in IT consulting is effective communication - an idea that seems to have eluded most of the research purporting to help IT consultants. IT consultants must be proactive in opening communication lines with customers. Ensuring that expectations are clear is a major benefit of effective communication because it helps minimize the damage from an outcome in which the customer is unhappy

Published in:

IT Professional  (Volume:9 ,  Issue: 1 )