Referenced Items are not available for this document.
As recent events have shown, effective knowledge sharing has become important at all political levels, especially when disasters occur. In this paper, we present the case of Miami-Dade County, which implemented a multi-jurisdictional, multichannel environment (311/portal) and successfully utilized it during hurricane Wilma. Drawing from our research on citizen relationship management (CiRM) and literature on absorptive capacity (ACAP), we argue that this setting increases an organization's ability to acquire, assimilate, transform, and exploit information and knowledge regarding the citizen's needs. We shall discuss implications for further CiRM research and managerial insight for emergency management at the end of the paper
Published in:
System Sciences, 2007. HICSS 2007. 40th Annual Hawaii International Conference on
Date of Conference: Jan. 2007
- Page(s):
- 96
- ISSN :
- 1530-1605
- E-ISBN :
- 0-7695-2755-8
- INSPEC Accession Number:
- 9364599
- Conference Location :
- Waikoloa, HI
- Digital Object Identifier :
- 10.1109/HICSS.2007.331
- Product Type:
- Conference Publications
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