By Topic

The Influence of Troubleshooting, Education, and Documentation on Computer User Satisfaction

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$31 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

2 Author(s)
Rushinek, A. ; Department of Accounting, University of Miami, Coral Gables, FL 33124, USA ; Rushinek, S.F.

The influence of a number of technical support (TS) independent variables on overall computer user satisfaction is analyzed. The variables troubleshooting, user expectations, and documentation are found to be the most significant variables affecting overall satisfaction, whereas the variables number of computer systems and the microcomputer (as the type of installation) have the least significant effect in the user satisfaction model.

Published in:

Systems, Man and Cybernetics, IEEE Transactions on  (Volume:16 ,  Issue: 1 )