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Steps toward a science of service systems

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4 Author(s)
Spohrer, J. ; IBM Almaden Res. Center, San Jose, CA ; Maglio, P.P. ; Bailey, J. ; Gruhl, D.

The service sector accounts for most of the world's economic activity, but it's the least-studied part of the economy. A service system comprises people and technologies that adaptively compute and adjust to a system's changing value of knowledge. A science of service systems could provide theory and practice around service innovation

Published in:

Computer  (Volume:40 ,  Issue: 1 )