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KNOVA: modelling the knowledge value-added factors that influence business process performance in organisations

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5 Author(s)
Holden, T. ; Div. of Inf. Eng., Cambridge Univ., UK ; Wilhelmij, P. ; Chow, W.-Y. ; Cross, J.
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Business process models are designed in isolation but must be applied in real organisational and business situations. A key management concern is how to identify those levers of control that influence the factors that allow a business process to achieve maximum performance. We demonstrate the application of the KNOVA (KNOwledge Value-Added) technique to the problem of making visible the hitherto intangible people, culture and knowledge factors that can easily influence the success or failure of a business process. We illustrate its application to the processes of a diagnostic team within a department of a large hospital. Two benefits ensue: the articulation of a common understanding of the factors that affect team performance; and the pin-pointing of resource investment to maintain performance and reduce risk or cost

Published in:

System Sciences, 1995. Proceedings of the Twenty-Eighth Hawaii International Conference on  (Volume:4 )

Date of Conference:

3-6 Jan 1995