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Helping users help themselves

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1 Author(s)
Hefley, W. ; Human-Comput. Interaction Inst., Carnegie Mellon Univ., Pittsburgh, PA, USA

Application-learning problems are a perennial design challenge. This persistent help-seeking behavior is forcing designers to wonder if any technologies for designing interactive help will satisfy the user as much as asking a real person. In addition to hypermedia applications, the paper considers several technologies explored as help systems. These technologies can easily provide a knowledgeable apprentice to help users accomplish their tasks, but they do pose challenges for interface design

Published in:

Software, IEEE  (Volume:12 ,  Issue: 2 )