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Automating workflows for service order processing: integrating AI and database technologies

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2 Author(s)
Singh, M.P. ; R&D Div., Microelectron. & Comput. Technol. Corp., Austin, TX, USA ; Huhns, M.N.

We have developed an AI-based architecture that automatically manages workflows, and we have implemented a prototype that executes on top of a distributed computing environment to help a telecommunications company better provide a service that requires coordination among many operation support systems and network elements. The activities involve several database systems, user interfaces, and application programs.<>

Published in:

IEEE Expert  (Volume:9 ,  Issue: 5 )

Date of Publication:

Oct. 1994

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