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IEEE total quality management

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2 Author(s)
J. Cox ; IEEE, Piscataway, NJ, USA ; R. W. Wyndrum

The IEEE staff organization has undertaken a major quality initiative that has required a major staff learning and training program followed by pilot quality initiatives in a number of major areas. We begin with the quality principles that provide the foundation for the initiatives and then move to describe the initiatives and their effects on members, employees, suppliers, and the technical communities served by the IEEE. The quality principles upon which the initiatives are based are few and unambiguous: the customer comes first; all work is part of a process; suppliers are an integral part of our business; quality happens through people; prevention is achieved through planning; and quality improvement never ends. We use these quality principles to guide the management of all parts of the IEEE in order to meet the needs of our members, other customers, employees, suppliers, and the technical communities we serve.<>

Published in:

IEEE Communications Magazine  (Volume:32 ,  Issue: 10 )