Referenced Items are not available for this document.
The authors describe a trial application based on the results of a process simulation analysis in network service maintenance. Specifically, by converting the customer trouble resolution process (CTRP) into a quasi manufacturing framework, they applied process simulation to understand the tradeoffs among the process cycle time, customer transaction time, and resource requirements. Through this, they learned that process simulation can be an effective tool to systematically manage and improve repetitive service processes, such as those associated with a service work center
Published in:
Engineering Management Conference, 1992. Managing in a Global Environment., 1992 IEEE International
Date of Conference: 25-28 Oct 1992
- Page(s):
- 270 - 274
- Meeting Date :
- 25 Oct 1992-28 Oct 1992
- Print ISBN:
- 0-7803-0854-9
- INSPEC Accession Number:
- 4427226
- Conference Location :
- Eatontown, NJ
- Digital Object Identifier :
- 10.1109/IEMC.1992.225260
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