By Topic

Applying process simulation to improve telecommunications services operations

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$31 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

3 Author(s)
Bagin, K. ; AT&T, Bedminster, NJ, USA ; Feng, F. ; Kubli, M.

The authors describe a trial application based on the results of a process simulation analysis in network service maintenance. Specifically, by converting the customer trouble resolution process (CTRP) into a quasi manufacturing framework, they applied process simulation to understand the tradeoffs among the process cycle time, customer transaction time, and resource requirements. Through this, they learned that process simulation can be an effective tool to systematically manage and improve repetitive service processes, such as those associated with a service work center

Published in:

Engineering Management Conference, 1992. Managing in a Global Environment., 1992 IEEE International

Date of Conference:

25-28 Oct 1992