By Topic

Applying total quality management concepts to a consulting engineering firm

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$31 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

3 Author(s)
Culp, G. ; HDR Engineering Inc., Bellevue, WA, USA ; Smith, A. ; Abbot, J.

The authors discuss their experiences in applying total quality management (TQM) concepts in their company, a 1500-person engineering and architectural firm with 32 offices throughout the US. The steps in the TQM implementation plan are summarized. The results have varied. There have been quantitative and qualitative successes. Results have not been as successful in terms of numbers or attitudes, but have provided information and learning that occurred only because of the TQM effort

Published in:

Engineering Management Conference, 1992. Managing in a Global Environment., 1992 IEEE International

Date of Conference:

25-28 Oct 1992