Referenced Items are not available for this document.
The quality technologies developed by Bell Communications Research (Bellcore) and adopted by its owner/clients are described. At the core of the philosophy is the concept of supplier accountability for product and service quality. A brief history of quality in the former Bell System is presented. A supplier career path for today's telecommunications suppliers is shown, and the various characteristics that accompany each phase of the buyer/supplier relationship are described. Programs that enable buyers and suppliers to achieve a long-term cooperative relationship are presented chronologically according to the phases of the product life cycle. The customer/supplier quality process, which is the newest and most comprehensive of the quality technologies available in the telecommunications field, is summarized
Published in:
Proceedings of the IEEE
(Volume:81
,
Issue:
2
)
Date of Publication: Feb 1993
- Page(s):
- 166 - 180
- ISSN :
- 0018-9219
- INSPEC Accession Number:
- 4449758
- Digital Object Identifier :
- 10.1109/5.214544
- Product Type:
- Journals & Magazines
- Date of Current Version :
- 06 August 2002
- Issue Date :
- Feb 1993
- Sponsored by :
- IEEE
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