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Impact of quality circles on productivity and quality: research limitations of a field experiment

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2 Author(s)
Freiman, J.M. ; Boeing Commercial Airplanes, Seattle, WA, USA ; Saxberg, B.O.

A natural field experiment was used in an attempt to measure the impact of a quality circle intervention on productivity and quality in a multiplant food manufacturing firm. The study used a multiple time-series design for the analysis of performance indices spanning 23 months. Uncontrollable factors at the site demonstrated the pitfalls of evaluating a managerial intervention and its impact on the performance of the organization. The results were inconclusive but do illustrate the hazards in field research.<>

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Engineering Management, IEEE Transactions on  (Volume:36 ,  Issue: 2 )