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Ambiguity in human communication and the design of computer-mediated-communication systems

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2 Author(s)
Nagasundaram, M. ; Collaborative Technol. Corp., Austin, TX, USA ; Wagner, G.R.

Unlike physical or biological systems, human social systems are loosely-coupled in nature. Ambiguity and interpretation play important roles in human communication. Language is a key means of creating and maintaining shared realities through consensual processes. Consequently, an understanding of the interpretational nature of social interactions is required for the design of computer-mediated communication systems. Computer-based systems vary in their abilities to cope with the ambiguities inherent in social interactions; the mediation of `rich' social interactions with computer technology is often problematic. Some existing computer-mediated communication systems are examined with respect to the issues discussed

Published in:

System Sciences, 1992. Proceedings of the Twenty-Fifth Hawaii International Conference on  (Volume:iv )

Date of Conference:

7-10 Jan 1992