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A communicational framework for evaluating interaction with IT by analyzing user-reception of electronic texts

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1 Author(s)
Wentzer, H.S. ; Centre for User driven Innovation, Design & Learning, Aalborg Univ.

Interpreting IT as a medium for continuous communication across time and place of the communicators offers a way of analyzing the effect of IT in concrete practices. The users' readings determine the actual communication with IT. A poetics of how meaning is translated from one person to another through semiotic texts is presented, termed the poetics of the e-text. The poetics of the e-text offers a meta-communicational framework for identifying user constraints in the possibilities of interacting with the system. Identifying communicational problems with ICT-mediated interactions again offer grounds for redesigning and re-author the e-text. The poetics of the e-text are subsequently applied as a method of analyzing user-reception and evaluating the interaction with ICT. Examples are given from user-receptions of collaborating with ICT in home care, Denmark

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Information Technology Interfaces, 2006. 28th International Conference on

Date of Conference:

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