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Application of a PQoS Based Quality Management Model to Identify Relative Importance of the Agents

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3 Author(s)
Liberal, F. ; Dept. of Electron. & Telecommun., Univ. of the Basque Country, Bilbao ; Ferro, A. ; Fajardo, Jose Oscar

In last years there have been some governmental initiatives aimed at the regulation of quality of service evaluation in telecommunications services. However this has proven to be a complex task especially for Internet services, where it is difficult to objectively assess the quality of a service and to identify whether one or more of the provider agents are responsible of final dissatisfaction of users. This paper affords the cited problem and intends to provide a methodology to asses the quality of service as perceived by end users. The aims of the proposed model are twofold: the evaluation of perceived quality of service (PQoS) based on subjective and objective measurements and the identification of responsibilities of the different agents involved in a service provision

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Information, Communications and Signal Processing, 2005 Fifth International Conference on

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